All items under £50.00 are sent Royal Mail Second Class Signed For. This means approximately 4-5 working days from placement of the order to receipt of goods (this is subject to delays by Royal Mail and can take longer during the Christmas Period).
All items over £50.00 are sent via Hermes 48 hours. This means approximately 3-4 working days from placement of the order to receipt of goods (this is subject to delays by Hermes and can take longer during the Christmas Period).
We don’t send dispatch emails or provide tracking, however if your order is taking longer than the suggested delivery time to arrive then please do contact us (using the contact phone number will receive the quickest results).
When an item that is out of stock is ordered, all items within the order will be held on back order until all items can be fulfilled. If this becomes inconvenient you can get in touch at any time and we will cancel and refund the unavailable item and release the remainder of the order.
Due to an increasing amount of online fraud we hold all orders over £100.00 until we can confirm the identity of the card holder via phone for their protection. If we cannot get through we will attempt to communicate via e-mail to arrange a call. An order cannot be despatched until contact has been made.