Q: Do you ship internationally?
A: We do not offer international shipping (mainland UK only, excluding Ireland). There is an American site at www.noblecollection.com that does deliver internationally. There is also a French website at www.noblecollection.fr. Any orders to addresses in other countries with ‘United Kingdom’ in the country box will be cancelled and refunded.
Q: I’ve just ordered an item from you. When will I get it?
A: Please read our delivery and back order page here: https://www.noblecollection.co.uk/delivery-and-back-order.
Q: How do I return an item?
A: Please refer to the returns policy here: https://www.noblecollection.co.uk/returns-policy.
Q: I didn’t get an order confirmation.
A: Our confirmation emails often get filtered into spam, junk or even trash folders as they are from a no-reply address. Please double check these folders and if there is still nothing let us know via email and we can resend this to you manually.
Q: I tried to place an order but I’m not sure if it went through.
A: Please contact us with your full name and address and we will check if an order was placed.
Q: I haven’t received a dispatch notice for my order.
A: We don’t send dispatch emails or provide tracking, however if your order is taking longer than the suggested delivery time to arrive then please do contact us (using the contact phone number will receive the quickest results). Remember to check on the product pages before ordering that an item is not out of stock, otherwise the entire order will be held until it is available.
Q: I only received a part of my order. Where are the other items?
A: Please read our delivery and back order page here: https://www.noblecollection.co.uk/delivery-and-back-order. If you believe an item to be missing and not on back order please contact us.
Q: I received an email/voicemail telling me to get in contact. What is this for?
A: Any and all orders over £100 are subject to our fraud policy. We will hold the order until we are able to speak to the cardholder to verify the order for the protection of the customer. Our warehouse customer centre will attempt to contact you via phone. If they are unsuccessful they will attempt to make contact via email or leave a voicemail message to arrange a call. Until the customer centre is able to speak to the cardholder the order will stay on hold.
Q: This item I’d like to buy is out of stock. When will it be back in stock?
A: Whenever an item is out of stock we will have it on order to our warehouse, meaning it will likely be back in with the next delivery. Sometimes there may be a shortage from our manufacturing plant so products will be out of stock for longer, from weeks to months. We will likely only be able to give you a vague estimate unless an item is expected in the next delivery.
Q: Why is this item on the US website but not yours? A new product is available on their website, when will you start selling it?
A: We are separate from Noble Collection distributors in other territories. This means sometimes only one site will have a product available or will put up new products earlier. We will try to provide an estimate on the website once we have one.
Q: Do you sell gift cards?
A: We do not sell gift cards or vouchers.
Q: Do you sell the Character wand name clips separately?
A: We are unable to provide name clips separately from the wands. The name clips come with the Character wands only, not with the Ollivanders wands.
Q: Do you have a shop?
A: We have a concession in Hamleys on Regent Street, London on the fourth floor, and have retail stockists throughout the UK.
Q: I own a business and I’d like to trade wholesale with you. How do I do this?
A: Please send wholesale enquiries by email to firstname.lastname@example.org, describing your business. The Terms of Trade can be summarised thusly.
Currently any shipment with a net value of £600 net or over will be delivered free of carriage charge within the mainland UK. An opening order of at least £800 net value is required to commence business.
Currently any shipment falling below this amount will be subject to an additional £15.00 P&P. Although this cost may increase when my cost review is completed.
Orders below £400 net are not accepted.
The turnaround is normally between 3 - 5 working days from receipt of your order. Maybe a bit longer over the Christmas period, but we'll try.
We do not drop ship.
We do not offer sale or return.
We do not offer discounts off the list price, regardless of volume, so there is a level playing field for all who wish to sell Noble Collection products.
We operate on a pro forma basis.
Payment by credit card is preferred.
Damage claims are required within 3-5 days of receipt of your order. A clear photograph and a brief description of the problem should be sent to me. Such claims by your customers are not accepted.
Orders are only accepted through our ordering portal, details of which will be forwarded upon the return of the forms (scans by email are fine for this although you can post them should you so choose)
If your query has not been answered by the above please contact us via the Customer Enquiries form at the top of the website.